About the company:

Seeing Machines has developed the world’s most advanced human data-driven technology which enhances transport safety by dramatically reducing fatal accidents every day. We’re on a mission to achieve zero transport fatalities.

With more than 2 million cars on the road using our state-of-the-art operator monitoring technology developed by the passionate team at Seeing Machines, we provide real-time protection from distraction and drowsiness-related driving events.

About the role:

The main purpose of this role is to provide technical support for Seeing Machines' products, primarily in a field environment. In doing so, the Field Service Installation Engineer will be responsible for:

• Installation of Driver Monitoring products to a range of commercial vehicles
• Training of customer and sub-contracted installers in accordance with the Seeing Machine's training processes and procedures
• Configuration and field testing of products
• After sales technical support including fault finding, warranty and maintenance support
• Provide advice and assistance to the Operations Team in the conduct of technical training

Assist Customer Operations Manager to schedule installations in accordance with operational requirements

Key responsibilities of the role:

• Installing Seeing Machines' products into client vehicles, often in remote locations and after hours.
• Providing accurate written reports pre and post installation
• Supervising, training and advising contracted installers and technicians
• Technical support and fault diagnosis on installed systems
• Remote fault detection and remediation
• Contribute to development and maintenance of written technical problems
• Coordinating individual travel arrangements

The role will be focused on the UK territory, with occasional working in other countries within the EMEA Regions.

Educational & Professional Qualifications:

• Electrical or auto electrical trade qualification
• Prior vehicle installation experience, preferably within the Commercial Vehicle sector
• Demonstrated technical and fault-finding skills
• Excellent customer service and support skills, with proven customer-facing experience
• Demonstrated problem solving skills
• Proficiency in the MS Office suite of products
• Practical understanding of IOT devices and networking technology
• Full Driving License
• Valid passport

With a strong presence in the Midlands and North of England, applicants located in this region are invited.

Note: This role requires flexibility to travel at short notice and operate in remote locations and for long hours. Applicants must be prepared to be drug and alcohol tested prior to attending customers’ sites and comply with any other customer site access conditions.

Why Join Us?

At Seeing Machines, our cutting-edge technology in the field of artificial intelligence and computer vision directly contributes to transport safety and reducing accidents on our roads, rail and in the skies. If you have the experience and ambition to help us achieve our growth objectives, we want to hear from you!

Seeing Machines is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees