Seeing Machines has developed the world’s most advanced human data-driven technology which enhances transport safety by dramatically reducing fatal accidents every day. We’re on a mission to achieve zero transport fatalities.

With at least 1 million cars on the road using our state-of-the-art operator monitoring technology developed by the passionate team at Seeing Machines, we provide real-time protection from distraction and drowsiness-related driving events. Seeing Machines works with many of the world’s leading brands (including General Motors, Mercedes Benz, Qantas, Caterpillar, Toll) across the transport sectors automotive, commercial road transport (Fleet), and aviation.

Location: Amsterdam, Netherlands

Employment Term: Full Time, Permanent

The main purpose of this role is to provide technical support for Seeing Machines products, particularly in a field environment. In doing so the Field Service Engineer will be responsible for:

• Installation of products into customer vehicles and equipment
• Training of customer and sub-contracted installers in accordance with the SM training processes and procedures
• Contribute to the Quality Assurance of SM hardware products
• Configuration and field testing of products
• After sales technical support including fault finding, warranty and maintenance support
• Contribute to the ongoing review and production of Seeing Machines technical documents and publications
• Provide advice and assistance to the Operations Team in the conduct of technical training
  • Assist Operations Account Manager to schedule installations in accordance with operational requirements

If it sounds a bit like you – read on for more information below and Apply!

Key Responsibilities:

• Installing SM product into client vehicles, often in remote locations and after hours.
• Providing written reports pre and post install
• Supervising, training and advising contracted installers and technicians
• Technical support and fault diagnosis on installed systems
• Remote fault detection and remediation
• Contribute to development and maintenance of written technical problems
• Quality control over installations
• Ensure installations are conducted safely
• Coordinating individual travel arrangements

You must hold a valid passport and a non-provisional Driver's License. You must be an EU resident and speak multiple languages (Dutch, English and French/German)

Knowledge, Skills and Experience

• Proficiency in the MS Office suite of products
• Electrical or auto electrical trade qualification
• Certificate IV in Training and Assessment (or equivalent)
• At least 5 years of experience in the related field
• Practical understanding of network technology
• Demonstrated technical and fault-finding skills
• Demonstrated problem solving skills
• Excellent customer service and support skills
• Prior vehicle installation experience
• Willing to travel at short notice and operate in remote locations and for long days (must be prepared to be drug and alcohol tested prior to attending customers’ sites, customer request)

• Being part of something meaningful - We are inventive, innovative and collaborative and are making a real difference to safety on roads, all around the world
• Work flexibly – we encourage our people to manage their work and personal lives to achieve a balanced outcome
• Diversely Strong - We are global, Seeing Machines serves a growing market in the UK, Europe, Africa, North America, Latin America, and Asia Pacific
• We are focused on employee support and understand the importance of our collective wellbeing. You will have access to our Employee Assistance Program any time you require it
• We reward and recognize achievement. You will have access to our global benefits and reward platform.

For more information, visit: http://www.seeingmachines.com